Frequently asked questions
Answers to the most common questions about our products and services. Can't find yours? Contact us and we'll help.
General
What products does Nazara offer?
Nazara specializes in high-quality sunglasses and eyeglasses for men, women and kids.
Do you have physical stores?
Currently, Nazara operates exclusively online. This allows us to offer a wide selection of products and convenient shopping from the comfort of your home.
Ordering and payment
How do I place an order?
This website is a catalog, so there is no cart or checkout. Browse our collections, note the name of the frame you like, and contact us to order it. We will confirm the details and arrange delivery.
What payment methods do you accept?
We accept cash on delivery for all orders. You pay in cash when your order is delivered.
Shipping and delivery
Where do you ship to?
We currently ship throughout Lebanon.
What are your delivery times?
- Beirut: 1 to 3 business days
- Outside Beirut: 3 to 5 business days
How much does shipping cost?
Shipping charges are calculated based on your location and the weight of your package. We will tell you the exact shipping fee when you order.
Returns and exchanges
What is your return policy?
If you are not satisfied with the product upon delivery, you can return it immediately to the delivery person. Returns are only accepted at the time of delivery, and you will still be charged the delivery fee.
How do I return a product at the time of delivery?
Tell the delivery person that you wish to return the product. Make sure it is in its original condition, unused, with all original packaging and tags intact, and hand it back.
Product information
How can I find the right size?
If you're not sure a frame will fit, contact our customer support team at info.nazaralb@gmail.com and we'll help you choose.
How do the eyewear chains attach?
A soft loop at each end slips over the tips of your frame's arms. Wear the chain with your glasses on, or let them hang around your neck when they're off. See them all in Chains.
Are your glasses suitable for kids?
Yes. We offer a variety of styles specifically designed for kids. See the Kids collection.
Do you offer prescription lenses?
Currently, we do not offer prescription lenses. Our eyeglasses are designed for fashion and non-prescription use.
Customer support
How can I contact customer support?
Write to info.nazaralb@gmail.com, call +961 76 70 33 55 between 8:00 AM and 7:00 PM, or use the contact page. We are here to help.